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Privacy Policy

This Policy explains how Viewtella collects, uses, and protects information when you use the app and website.

Last updated: March 1, 2026

1. Overview

This Privacy Policy applies to Viewtella, including our mobile app and related services available at viewtella.app. It describes what information we collect, how we use it, and your choices.

By using the service, you agree to the collection and use of information in accordance with this policy.

You also acknowledge this policy and our Terms of Service.

2. Information We Collect

2.1 Information you provide

  • Account and security information you provide or that is required to keep your account secure.
  • Locale, notification preferences, and push notification tokens.
  • Product images you upload and any feedback you submit.
  • Support communications or inquiries you send to us.

2.2 Information collected automatically

  • Search and usage history related to your activity in the app.
  • Technical data such as IP address, device and app information, and approximate location based on IP.
  • Diagnostics and performance data used to keep the service reliable and secure.

2.3 Purchase information

  • If you purchase credits (consumables) using In-App Purchases, we receive transaction metadata needed to fulfill your purchase (for example, product identifiers and app user IDs). We do not receive full payment card details.

3. How We Use Information

We use information to:

  • Provide product identification, search results, and summaries.
  • Process uploaded images and related query text using AI services.
  • Store search history and deliver saved results in the app.
  • Send optional push notifications about completed searches.
  • Process purchases, apply credits, and manage account access.
  • Maintain security, prevent abuse, and enforce usage limits.
  • Improve reliability, accuracy, and service quality.
  • Comply with legal obligations and resolve disputes.

We do not use your uploaded images, prompts, or search history to train our own AI models.

4. Third-Party Services

We do not sell personal information. We share information only with the service providers listed below, who process it on our behalf to operate and improve the service under appropriate contractual and security safeguards.

  • Google Cloud Vertex AI (AI processing provider): Product images and related prompts used to generate product identification and summaries.
  • OpenRouter (AI routing and processing provider): Product images and related prompts used to route and process AI requests for product identification and summaries.
  • Sentry (Error monitoring and performance analytics provider): Crash reports, diagnostics, performance data, device/app information, and related identifiers (such as IP address) used to keep the service reliable and secure.
  • RevenueCat (Subscription and purchase management provider): Purchase events, entitlement metadata, and app user identifiers used to manage subscriptions and access.
  • Firebase Cloud Messaging (FCM) (Push notification delivery): Device tokens required to deliver push notifications.
  • Apple App Store (In-App Purchases) (Payment processing for credits (consumables)): Purchase and transaction metadata used to fulfill credit purchases. We do not receive full payment card details.

4.1 AI processing and image handling

Before third-party AI processing, uploaded images are stripped of EXIF metadata and personally identifiable information to the extent technically feasible.

For Google Gemini and OpenRouter AI processing, we use Zero Data Retention endpoints and configurations. Product images are processed transiently and are not stored or retained by Google or OpenRouter after each request is completed. Product images sent through these endpoints are never used to train models and are never used for advertising, ad targeting, or profiling.

We may also disclose information to comply with legal obligations, protect rights and safety, or in connection with a merger, acquisition, or asset transfer.

5. Data Retention

  • We store data associated with your account while your account is active.
  • If you delete your account, data associated with your account is deleted immediately.
  • We may retain minimal security data (for example, device identifiers) solely to detect and prevent abuse of the service and enforce usage limits.
  • Some data may also be retained by third-party providers listed in Section 4 in accordance with their policies and configurations. We aim to minimize third-party retention when technically feasible (see Section 4.1 for AI processing).

6. Security

We use technical and organizational measures designed to protect information, such as encrypted transport and access controls. No system is 100% secure, so we cannot guarantee absolute security.

7. Your Choices and Rights

  • You can delete your account from within the app or by contacting support.
  • You can disable push notifications in your device settings at any time.
  • You can request access, correction, or deletion of your personal information by contacting us.

8. Children's Privacy

The service is not directed to children under the age of 13. If we learn that we have collected personal information from a child without appropriate consent, we will delete it.

9. International Data Transfers

We may process and store information in the United States or other countries where our service providers operate. By using the service, you consent to these transfers.

10. Policy Updates

We may update this Privacy Policy from time to time. Material updates will be communicated through the app or website. Continued use after updates indicates acceptance of the revised policy.

11. Contact Us

For privacy questions or requests, email support@hayatonline.app.